Customer Service
  • Q. How long will it take to get my order?
  • A. Please note that this is only a rough guide. Delivery times will depend on the postal services in your area. All orders are sent from our distribution centre within 24 hours of the order being placed.
  • For Skincare and Makeup:
  • For Free Shipping by Registered Post:
  • 4-6 postal working days for capital cities.
  • 7-10 postal working days for other destinations.
  • 10-14 postal working days for more inaccessible destinations.
  • - Signature is required on delivery
  • - Limited tracking available at least two days after shipment
  • - All parcels are insured for loss or damage
  • NB: We suggest having parcels sent to your workplace if you are not able to sign for delivery at home.
  • Non Registered Post only:
  • 10-14 postal working days for most destinations.
  • 14-21 postal working days for more inaccessible destinations.
  • - No signature required on delivery
  • - No tracking available
  • - Claims for loss or damage cannot be entertained
  • - Orders to PO Box or military addresses can only be sent Non Registered
  • For Express Post:
  • 2-3 days to anywhere in the world.
  • Express Post is trackable online at http://www.hongkongpost.com.
  • Rates for Express Post shipping are:
  • USA (including Hawaii and Alaska), Canada, Australia and Oceania, Asia = US$10 per order
  • All of Europe, Middle East, Rest of the World = US$15 per order
  • For Express Post, please note over 25% of deliveries are late due either to customs hold ups or because nobody is at home to sign for and receive the delivery.
  • We will refund the extra charge for customs delays but not lack of signatory.
  • Important: If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status. All information supplied to us by the postal services is already provided in our online tracking service.
  • Your postal reference number is e-mailed to you when your order is dispatched. (see 'How do I know when my order is shipped?' below).
  • You can also check your order status and postal reference number here.
  • For Fragrances:
  • Fragrances are shipped separate from Skincare and Makeup using special arrangements and labeling to conform to international airfreight guidelines. Upon arrival in the destination country the parcels are distributed by the local postal services.
  • Delivery takes about 7-10 working days.
  • Express Post is not available for fragrance shipments.
  • The cost of shipping fragrances is 10% of the total fragrance order, up to a maximum charge of USD15.00.
  • Please note that occasionally customs inspections may also delay delivery by a few days.
  • Still can't find your order? Please contact our orders department at orders@StrawberryNET.com
  • IMPORTANT: Please include your order number on ALL correspondence to ensure prompt service.