Q. How long will it take to get my order?

A. We offer FREE shipping anywhere in the world.

Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.


Approximate delivery times

  Cost Major cities Most areas Remote areas Insured? Signature required?
Registered post FREE 4-6 business days 7-10 business days 10-14 business days Yes Yes
Non-registered post FREE 10-14 days 10-14 days 14-21 days No No
Express post US$10 2-3 days 2-3 days 2-3 days Yes Yes

Registered post

You can expect to receive your order shipped via registered post within 4-6 days to major cities, 7-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact us.

All orders shipped via registered post are insured for loss or damage. Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.


Non-registered post

Most customers will receive their order in 10-14 days, however it may take 14-21 days for more remote destinations.

Orders to military addresses or PO boxes must be sent via non-registered post.

A signature is not required for delivery and tracking is not available. We cannot accept claims for loss or damage. We generally recommend you send your order via registered post.


Fragrances

Fragrances are considered to be "dangerous goods" so we are required to comply with international airfreight guidelines for shipping. This greatly increases our shipping costs so we must charge a small fee for fragrance-only orders.

* We charge 10% of the total amount of your fragrance-only order, up to US$15.00. To qualify for free shipping simply add a skincare or makeup product to your order.

Express shipping is not available for fragrance orders.


Express post

Orders will be delivered anywhere in the world within 2-3 days. Fragrance orders cannot be sent via express post.

The shipping rate varies by destination:


Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.



VAT, taxes and duties

We ship to over 200 countries worldwide.

Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.

In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.

To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.

Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE or Oman.