A. It depends on the destination.
We ship to over 200 countries worldwide.
Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.
In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.
To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.
Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman or Norway.