Shipping & Delivery

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Shipping & Delivery

Shipping is FREE on your first order, with no minimum spend.

For subsequent orders, shipping is FREE when your order is US$30 or above (after discounts). Orders under US$30 will be charged US$5 for shipping. Shipping costs are converted to local currency based on the daily exchange rate.

Courier and express shipping rates will be calculated at checkout.

Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare. Read more

Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.

Approximate delivery times

Cost* Major cities Most areas Remote areas Signature required?
Standard Shipping FREE for orders over US$30 (after discounts)
US$5 for orders below US$30 (after discounts)
4-6 postal days 7-10 postal days 10-14 postal days No
Fragrance-only orders 10% of order total. Maximum charge: US$10 7-10 postal days 7-10 postal days 10-14 postal days Yes
Express Shipping US$25 2-3 postal days 2-3 postal days 2-3 postal days Yes
Haircare Products Haircare products over 250ml are charged between US$2 - US$15 depending on size 7-10 postal days 7-10 postal days 10-14 postal days Yes

*Please note that all costs are converted to local currency based on daily exchange rate.

Standard Shipping

You can expect to receive your order via standard shipping within 4-6 days to major cities, 7-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact us.

We suggest having your parcel shipped to your workplace if no one is home during the day to ensure safe receipt.

Fragrance-only Surcharge

We have a US$10 surcharge on fragrance-only orders because they are classified as 'dangerous goods' by International Air Regulations and require special handling.

To waive this surcharge, add any non-fragrance item to your order.

Shipping costs are converted to local currency based on the daily exchange rate.

Haircare Surcharge

Larger haircare products are considered "heavy goods," that require special handling, thus incurring a surcharge.

The surcharge applies to haircare items of 250ml or more, as shown below:

Haircare Volume Surcharge per Item
Below 250ml NO SURCHARGE
250ml US$2
300ml US$3
400ml US$4
500ml US$5
600ml US$6
700ml US$7
800ml US$8
900ml US$9
1000ml US$10
1100ml US$11
1200ml US$12
1300ml US$13
1400ml US$14
1500ml US$15

*Surcharges are converted to local currency based on daily exchange rate

Express Shipping

Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.

For US$25, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Please note that fragrance or home scent orders cannot be sent via express shipping.

Shipping costs are converted to local currency based on the daily exchange rate.

Courier service

Orders shipped to the following countries can be shipped using a special courier service. This applies only to orders that do not contain fragrances and some home scents.

List of Countries with Prepaid VAT Option
Austria Finland The Netherlands
Belgium Greece Poland
Bulgaria Hungary Portugal
Croatia Latvia Romania
Cyprus Lithuania Spain
Czech Republic Luxembourg Slovenia
Estonia Malta United Kingdom

All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.

We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.

You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.

VAT, taxes and duties

We ship to over 200 countries worldwide.

Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.

In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.

To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.

Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway or Egypt.

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